We’re here for you!
Are you having issues with your connection or just have a general technical question? Contact us via the following:
Office Phone MX: 624-980-0621
Office Phone US/Can: 1-833-TORONET
Email: support@toronet.mx
Facebook: https://www.facebook.com/toronet.mx/
WhatsApp: 624-980-0621
Internet Connection Issues
Having issues with your internet connection? Please contact our internet support techs via the following:
- Office Phone MX: 624-980-0621 (Option 2)
- Office Phone US/Can: 1-833-TORONET (Option 2)
- Email: support@toronet.mx
- Whatsapp at: 624-980-0621
Billing Issues
Have a question about how to pay your bill?:
- Office Phone MX: 624-980-0621 (Option 1)
- Office Phone US/Can: 1-833-TORONET (Option 1)
- Send us and Email: billing@toronet.mx
Self Service
You can now login to your ToroNet account and view all open support tickets, see your usage history, and pay bills through our online portal.
Login at www.toronetsupport.com If you don’t know your password you can reset it by entering the email address that is registered with our system. Call us if you are unable to login.
Legal
ToroNet is a registered telecommunications company with the “Instituto Federal de Telecomunicaciones”
TÍTULO DE CONCESIÓN ÚNICA
- AUTORIDAD QUE OTORGÓ:INSTITUTO FEDERAL DE TELECOMUNICACIONES
- FOLIO:FET1 02083CO-518269
- VIGENCIA:10/08/2052
- NATURALEZA:TÍTULO DE CONCESIÓN ÚNICA PARA USO COMERCIAL
INSCRIPCIÓN EN EL REGISTRO PÚBLICO DE CONCESIONES– DOWNLOAD FILE
CONTRATO DE ADHESIÓN DE TELECOMUNICACIONES– DOWNLOAD FILE
TARIFAS REGISTRADOS ANTE IFT
CÓDIGO DE PRÁCTICAS COMERCIALES– DOWNLOAD FILE
AVISO DE PRIVACIDAD– DOWNLOAD FILE
CÓDIGO DE POLÍTICAS DE GESTIÓN Y ADMINISTRACIÓN DE RED– DOWNLOAD FILE